High-quality processes are essential in logistics, where even a single missing shipment can trigger delays, dissatisfied customers, and disrupted operations.
For Toyota Material Handling Europe Logistics in Willebroek, achieving full visual oversight quickly became a priority once the benefits of greater transparency were made clearer. Before partnering with SiB Solutions, investigations into claims and errors involved multiple steps and often failed to uncover the root cause. Toyota Material Handling Europe Logistics wanted a way to see precisely what was packed and delivered, recognizing that real-time insight could transform both their logistics and their business.
A partnership built on clarity
The collaboration began in 2023 when Toyota Material Handling Europe Logistics installed SiB Solutions’ services at a handful of packing tables. Once the added value became evident, installations expanded to cover almost all packing stations. The ability to instantly search and view footage of a parcel being packed delivered immediate benefits: investigations that once took significant time and resources could now be resolved within seconds, backed by visual proof.
“We don’t have any doubts anymore about what’s been packed or delivered. Whenever there’s a claim or error, we just search for the answer. It really makes investigations so much easier and saves us a lot of time,” says Davy van Rompaey, Project Manager Automation at Toyota Material Handling Europe Logistics in Willebroek, Belgium.
Measurable impact on quality and cost
The integration of SiB Solutions’ Intelligent Video Services™ has delivered measurable improvements throughout Toyota Material Handling Europe Logistics’ warehouse operations. Claim-related costs have decreased by approximately 20–25%, while investigation times have shortened substantially. As a result, Toyota Material Handling Europe Logistics has saved both time and money while reinforcing customer relationships and trust across the logistics chain.
Strong potential going forward
Looking ahead, both companies see strong potential to extend the services to additional warehouse processes. Broader implementation would provide a more comprehensive overview of operations, further simplifying investigations and supporting greater transparency across the supply chain.
“Overall, I think it’s really the open dialogue and shared motives that have built the strong teamwork we have with the people at the Toyota Material Handling Europe Logistics site. They’re just such a joy to work with,” says Fredrik Ek, Global Key Account Manager, SiB Solutions.
SiB Solutions is part of the Logiconomi Connection eco-system. Learn more about Logiconomi Connections and find us in the portal on their website: https://toyota-forklifts.eu/logiconomi/solution-providers-for-process-optimisation/.
